Click the images to view each sample

Rise Samples

Financial Payment Services Training

Audience

This training is built for new customer service representatives in a financial institution.

Problem

Employees need a clear understanding of how payments are processed within a financial institution to effectively represent the organization when communicating with customers. Many new employees often struggle to answer general customer inquiries, identify customer needs, and manage challenging interactions. This foundational knowledge is essential for delivering confident, accurate, and customer-focused service. 

Solution

The purpose of this course is to equip employees with a comprehensive understanding of payment services, including how they function and their importance in everyday business operations. Participants will learn to identify and apply best practices when interacting with customers, ensuring a professional and customer-focused experience. The course will also offer practical tools and strategies to effectively resolve common customer issues, empowering employees to handle a variety of scenarios with confidence and competence. 

Tools

Articulate Rise 360, PowerPoint

Storyline Sample

Audience

This training is built for new instructional design students or employees.

Problem

Students need a clear understanding of the information they need to collect to create an effective training. Many employees often struggle to get to the root of the need for the training. This foundational knowledge is essential for delivering an effective training. 

Solution

To design an effective training program, instructional designers must clearly understand the 4Ws—Who, What, When, and Why—of information gathering. Identifying who the learners are helps tailor content to their needs, while clarifying what information is essential ensures the training addresses the core skills or knowledge gaps. Knowing when the training will be delivered and used supports timely and relevant content, and understanding why the training is needed uncovers the root cause of the learning requirement. This foundational knowledge empowers designers to create focused and impactful training that truly meets employee needs. 

Tools

Articulate Rise 360, PowerPoint